My original career plan was to get into real estate. I received my bachelor’s of science degree in business administration from Arizona State University in 1973, but instead of jumping into the world of buying and selling properties – which I knew would take some significant ramp-up time – I decided to take a salaried job for a couple of years to save up some money. A family member involved in the Roto-Rooter business recruited me to work for the Phoenix franchise location in 1974, so I took the job thinking I would stay just a short time. I ended up staying with Roto-Rooter for 42 years.

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